Privacy Policy

Privacy Policy

At GoSadow, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

By using our website gosadow.com or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

Personal Information You Provide:

  • Full name
  • Email address
  • Phone number
  • Delivery address and billing address
  • Payment details (processed securely through third-party payment gateways — we do not store card numbers)
  • Account login credentials (if you create an account)

Information Collected Automatically:

  • IP address and browser type
  • Pages visited and time spent on the website
  • Device type (mobile, desktop, tablet)
  • Referring URLs and search terms
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and invoices
  • Respond to your queries, complaints, or return requests
  • Improve our website, product listings, and customer experience
  • Send promotional offers, new arrivals, and brand updates (only if you have opted in)
  • Detect and prevent fraud or unauthorised transactions
  • Comply with legal obligations under applicable Indian law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies

GoSadow uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your cart and wishlist items
  • Keep you logged in to your account
  • Understand how visitors use our website (via analytics tools)
  • Show you relevant content and products

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

4. Sharing Your Information

We may share your personal information with trusted third parties only when necessary to operate our business:

  • Logistics & Courier Partners — to deliver your orders (your name, address, and phone number are shared)
  • Payment Gateway Providers — to securely process your payments (e.g., Razorpay, PayU, or similar)
  • Analytics & Marketing Tools — to understand website traffic and improve user experience (data is anonymised where possible)
  • Legal Authorities — if required by law, court order, or government regulation

All third-party partners are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL (Secure Socket Layer) encryption to protect information transmitted between your browser and our server.

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you request account deletion, we will remove your data within a reasonable timeframe, except where we are legally required to retain it (e.g., for tax or accounting records).

7. Your Rights

As a user of GoSadow, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete data
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time (via the unsubscribe link in our emails)
  • Withdraw consent where we rely on your consent to process data

To exercise any of these rights, email us at support@gosadow.com. We will respond within 7 business days.

8. Children’s Privacy

GoSadow’s website and products are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to external websites. GoSadow is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of India, including the Information Technology Act, 2000 and applicable rules thereunder. Any disputes shall be subject to the jurisdiction of courts in [Your City].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Email: support@gosadow.com Website: gosadow.com